5 Working with devices

A device is an item such as a smart card, USB token, virtual smart card, or mobile device (cellphone or tablet) that can hold information about the person who has been issued the device, such as certificates and applets.

The MyID Operator Client allows you to work with devices in the following ways:

• You can create a request for a new device.

  See section 4.8, Requesting a device for a person.

• You can search for a device.

  See section 5.1, Searching for a device.

• You can read a device attached to the PC.

  See section 5.2, Reading a device.

• You can request a replacement device.

  See section 5.3, Requesting a replacement device.

• You can request a replacement mobile device.

  See section 5.4, Requesting a replacement mobile device.

• You can request a renewal for a device that is near expiry.

  See section 5.5, Renewing a device.

• You can cancel a device.

  See section 5.6, Canceling a device.

• Reset the PIN for the device using the Reset Card PIN workflow in MyID Desktop.

  See section 5.7, Resetting a device's PIN.

• Change the PIN for the device using the Change PIN workflow in MyID Desktop.

  See section 5.8, Changing a device PIN.

• Carry out an assisted activation using the Assisted Activation workflow in MyID Desktop.

  See section 5.9, Activating a device.

• Erase a device using the Erase Card workflow in MyID Desktop.

  See section 5.10, Erasing a device.

• Unlock the device using the Unlock Credential workflow in MyID Desktop.

  See section 5.11, Unlocking a device.

• You can send an authentication code to a person so they can activate their device.

  See section 5.12, Sending an authentication code to activate a device.

• You can send a code to a person so they can unlock their device.

  See section 5.13, Sending a code to unlock a device.

• Update a device using the Collect My Updates feature in the Self-Service App or the Collect Updates workflow in MyID Desktop.

  See section 5.14, Updating a device.

• Completely re-encode a card using the Reprovision Card workflow in MyID Desktop.

  See section 5.15, Reprovisioning a device.

• Request an update or full reprovision for a device.

  See section 5.16, Requesting an update for a device.

• Manage access for a VSC using the Manage VSC Access and Unlock VSC Temporary Access workflows in MyID Desktop.

  See section 5.17, Managing VSCs.

• Reinstate a device that has been mistakenly canceled using the Reinstate Card workflow in MyID Desktop.

  See section 5.18, Reinstating a device.

• Disposing of a device using the Card Disposal workflow in MyID Desktop.

  See section 5.19, Disposing of a device.

• Printing a mailing document using the Print Mailing Document workflow in MyID Desktop.

  See section 5.20, Printing a mailing document.

• Enable or disable a device.

  See section 5.21, Enabling and disabling devices.

• Viewing extended device information using the Identify Device (Administrator) workflow in MyID Desktop.

  See section 5.22, Viewing extended information about a device.

• Import a range of devices by providing details of their serial numbers.

  See section 5.23, Importing a range of devices.

• Import a range of devices by providing their serial numbers in a manifest file.

  See section 5.24, Importing devices from a manifest file.

• Search for imported devices and view their details.

  See section 5.25, Viewing imported devices.

• Accept delivery for a single device or a batch of devices.

  See section 5.26, Accepting delivery for a device.